FAQs

WHY DO I NEED AN ACCOUNT TO ORDER WITH YOU?
We are a wholesale clothing company. You will have access to our website once you submit your reseller's permit. 

HOW CAN I JOIN ROKOKO?
Simply click "Register" located on the top right corner.

WEHRE'S MY ORDER?
After you place your order, you will be directed to an order confirmation message.

CAN I CANCEL OR MAKE CHANGES TO MY ORDER?
If your order has not been shipped yet, you may call us at (213) 537-0585 to make any changes.

WHEN WILL MY ORDER SHIP?
Due to high volume, please allow 1-2 business days.

HOW MUCH IS SHIPPING?
Freight will be determined once it has been packed and weighed. If you have any questions, please contact us. 

WHAT ARE YOUR BUSINESS HOURS?
Monday-Friday 8:00 AM-5:30 PM PST.